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In this article, we touch on the subject of Maintenance Vs Insurance in Community Schemes.

Owners in community schemes all too often misconstrue maintenance and/or insurance matters. We aim to shed some light on the difference between the two and hopefully create a better understanding of what is considered maintenance and a claimable event.

Maintenance vs Insurance: The maintenance aspect within a Community Scheme is often brought into debate in both Sectional Title as well as Owners Associations. There are some that may argue that because they pay levies the onus falls on the Community Scheme to undertake all maintenance repairs, this is both true and false and can be explained as follows:

Homeowners Association (HOA)

In an HOA Scheme, the purchaser owns the house (free standing unit) as well as the land it is built upon. The HOA is governed by Directors who are responsible for approving the budget and ensuring the common property is adequately insured. As for the levies that are paid by all owners, this is put towards the maintenance of the common property, upkeep of the roads and payment of vital services such as security, council charges and insurance for the common property.

In essence, in a Homeowners Association, each owner is responsible for the insurance, repairs and maintenance pertaining to his/her own unit making it that much more important to have regular maintenance checks and repairs done.

Body Corporate

In a Sectional Title Scheme (Body Corporate), the purchaser only owns a section of the scheme (unit) and has no claim to the land the unit is built upon. The sectional title scheme is governed by Trustees who are responsible for a number of actions such as approving the budget, enforcing the conduct rules, the general upkeep of the common areas and ensuring that the Body Corporate is adequately insured.

As for insurance in a Sectional Titles Schemes the Body corporate is responsible for insuring the buildings (the shell) and fixtures and maintaining the common property and the outside of the buildings (the structure).

Before submitting an insurance claim, one should ask?

  • Was it a sudden or unforeseen event?
  • Can a date and time be placed to the event?
  • Did the event occur due to a lack of maintenance?

It is also important to note that an owner of a section will be liable for the excess portion of any claim pertaining to his/her unit. Should the excess portion exceed that of the claimed amount, the insurance will not entertain the claim.

As for the interior of the unit and any moveable assets, the onus falls on the owner to insure any moveable assets through his/her own personal insurance/content insurance.

This article forms part of Solvers comprehensive service provided to you – by keeping you informed and up to date with important news, including any changes to the Community Schemes industry.

Effective Property Management

Community living, whether in residential complexes, gated estates, homeowners associations or sectional title schemes, is about far more than shared spaces and common rules. At its heart, it is about people. The quality of life within these communities is directly influenced by how well they are managed, maintained and nurtured. This is where professional property management plays a critical role.

Effective property management creates the foundation for harmonious living, protects property values and ensures that communities function smoothly and sustainably over time.

Creating Order, Consistency and Peace of Mind

One of the most important functions of professional property management is ensuring that day-to-day operations run seamlessly. From financial administration and levy collection to maintenance coordination and regulatory compliance, a well-managed community provides residents with peace of mind.

When rules are applied consistently, finances are transparently managed and issues are addressed promptly, residents experience fewer conflicts and greater trust in the management of their living environment. This stability allows communities to thrive rather than simply function.

Maintaining and Enhancing Shared Spaces

Common areas are the heartbeat of community living. Landscaped gardens, clean corridors, functional lighting, secure entrances and well-maintained recreational facilities all contribute to residents’ sense of pride and belonging.

Professional property managers ensure that maintenance is proactive rather than reactive. Regular inspections, planned upkeep and reliable service providers help prevent costly repairs while keeping shared spaces safe, attractive and welcoming for everyone.

Fostering a Sense of Community

Strong communities do not happen by accident. They are shaped through clear communication, respectful governance, and opportunities for residents to feel connected.

An experienced property management company understands the importance of transparent communication between trustees, managing agents, and residents. Clear reporting, accessible support, and structured processes for handling concerns help reduce friction and encourage cooperation. Over time, this builds a culture of mutual respect and shared responsibility.

Ensuring Legal and Financial Compliance

Community schemes operate within a complex legal and regulatory framework. From sectional title legislation to governance requirements and financial reporting standards, compliance is non-negotiable.

Professional property management ensures that communities remain compliant, protected and financially healthy. Accurate budgeting, reserve fund planning, and adherence to legal obligations safeguard both individual owners and the community as a whole.

How Solver Property Management Adds Value

Solver Property Management brings expertise, structure and a people-first approach to community living. By implementing best practices across operations, maintenance, financial management and communication, Solver helps create environments where residents feel supported and invested.

Their professional oversight ensures smooth operations behind the scenes, while their commitment to service excellence helps foster well-run, harmonious communities that stand the test of time.

Invest in Better Community Living

Effective property management is not an expense. It is an investment in quality of life, property value and long-term sustainability. Communities that are professionally managed experience fewer disputes, better upkeep and stronger resident satisfaction.

If you are looking to enhance the way your complex, estate, or community scheme operates, now is the time to partner with professionals who understand what successful community living truly requires.

Contact Solver Property Management today to learn how we can support your community. Contact us here