Our key values define what we stand for
How our values make a difference
All companies have values – what differentiates Solver Property Services is that we do not just talk about our values; we live them. Engage with us and you will see that everything we do ties back to our values – they are at the core of our company culture, and they define us as individuals and as a team.
We have 9 key values, and our team constantly strives to live up to these – every day, and in every way.
The key values that guide everything we do are:
Honesty
We mean what we say, and we say what we mean. We aspire to being completely trustworthy in all our dealings with stakeholders and to always telling the truth.
Integrity
All our communications, policy documents and terms and conditions are completely transparent – there are no hidden surprises lurking in the small print (but you should still read it – we will not mind if you do).
Ethicality
This means always doing the right thing – even when no-one is looking. We take great pride in the reputation we’ve built up over the years, and we go to great lengths to protect it by treating everyone we encounter in the same way that we’d like to be treated.
Accountability and Responsibility
We take ownership of everything we do – even our mistakes. We are not afraid to put our hands up if we have made an error – it is how we learn, and it is part of our process of continuous improvement.
Loyalty
We are loyal to ‘we,’ not ‘me.’ We think and function as a team, and we always put other people’s needs first. We do not point fingers; instead, we work together to get the best possible results.
Passion & Energy
We love what we do, and we embrace each morning because we are excited about having more opportunities to help people and make a difference in the complexes we manage.
Hardworking & Driven
We place an emphasis on hard work and on getting results, and you will find that our team members are driven without ever losing sight of the human dimension of what they are doing. After all, our actions are ultimately about helping people get maximum benefit from the place they call home. Work with us, and you will discover that we are tireless in finding solutions to your problems. We will not rest until we get to the result that you want – that is our reward.
Team Player
At Solver, we are all about partnership and collaboration. As a team, the sum is stronger than the parts – we have a wide network of property professionals we can call on to help us deliver the best possible service outcomes. When the team succeeds, we all succeed, and we celebrate each occasion when one of our people passes an exam, gains a qualification, or delights a customer.
Professionalism
We take a long-term view of professionalism, including empowering all Solver team members to achieve their full potential. We hire people we believe in and provide them with the tools and training to make a difference in terms of customer service, and in their own careers. Being professional in everything we do helps us be more effective.
Our pillars
Like a well-built complex, our values rest on three unmovable pillars – they underpin our whole approach to business, and we are sure that you will find that they make us easy to work with.
These are our Vision Statement, our Culture, and our Mission Statement:
Vision Statement
To be a leading property management company by continuously raising the benchmark of the industry
Our Culture
Our business rests on a foundation of honesty and integrity that empowers hard work and driven staff to be professional and grow to their maximum potential.
Mission Statement
We are a dynamic, innovative, and professional company that strives to add value to, reduces costs, and improves the lifestyle within the communities that we manage.
Core Business Objectives
Taken together, our values and pillars differentiate Solver and contribute to making us your first-choice property services professionals. We strive to integrate our values and pillars into achieving our Core Business Objectives – our ‘why.’
For more information on our value structure and how we can leverage it to be of service to you, please do not hesitate to contact the Solver Property Services team (010 822 2882). Solver Property Services have over 150+ complexes that we manage in and around South Africa. Our Managing agent head office is in Bedfordview, Gauteng. We are your preferred managing agents. High-rise buildings, clusters, apartments, we manage it all.
Disclaimer: Kindly note that the above article is merely for information and is not intended to be comprehensive nor to provide legal advice. Solver Property Services, its employees and agents can in no way be held liable for the accuracy or otherwise of the contents of this article, or for the consequences of any action taken or not taken by any person or organisation based on the contents herein.For more information, please contact 010 822 2882. Solver Property Services has a team of experienced Property Managers / Managing Agents that can assist you. We have close to 150 complexes that we manage across Gauteng (Alberton, Bedfordview, Greenstone, Boksburg, Benoni, Midrand, Sandton, Lonehill, Roodepoot, Pretoria, Kempton Park, Riviera, Edenvale, Vaal Triangle etc are just a few areas that are covered). Solver Property Services are considered Gauteng’s preferred managing agents.
