1. What types of properties or schemes do you manage?
We manage community schemes, including sectional title, full title, and other forms of community / body corporate developments.
2. What geographic areas do you service?
We operate primarily in Gauteng, Cape Town & KwaZulu-Natal but please contact us to confirm whether we can work in your specific area.
3. How do you differ from other managing agents?
- We take a hands-on, personal approach, working closely with trustees, directors, scheme executives, and residents.
- We focus on cost reduction, value addition, and improving lifestyles within communities.
- Our online portal offers owners and committee members real-time access to financials, statements and documents.
We bring over a decade of experience and have built trust across many schemes.
4. What services are included in your management offering?
While specifics may vary by contract, typical services include:
- Financial management (levy collection, budgeting, financial statements)
- Administrative & secretarial support
- Maintenance oversight and vendor coordination
- Compliance, risk management, insurance coordination
- Resident communication and liaison
- Facilitating trustee / board meetings and reporting
5. How does the online portal work / who can access it?
- Owners can access statements and documents relevant to their unit and the scheme as a whole.
- Committee / trustees / directors receive additional privileges, such as real-time financial information for the entire scheme.
- The portal is secure and role-based.
6. How do I request a quote or engage your services?
You can use the “Request a Quote” feature on our website. Provide information about your scheme (size, location, number of units, current challenges, etc.), and we’ll follow up with a tailored proposal.
7. When was Solver founded, and how many schemes do you manage?
Solver Property Services was established in 2005. Over the years we have grown significantly, managing hundreds of community schemes and serving 20,000+ unit owners.
8. Can you help with insurance matters for the scheme?
Yes - we co-ordinate insurance for the scheme. We help ensure that appropriate cover is in place and assist with claims management and compliance with relevant insurance requirements.
9. How are trustees / directors involved in your management approach?
We see trustees / directors / scheme executives as partners. We assist them with reporting, decision support, meeting facilitation and relieving administrative burden so that they can focus on governance and strategy.
10. How do you ensure transparency and accountability?
- We provide regular financial reporting and statements.
- Trustees / directors have access to real-time financial data via the portal.
- All maintenance, procurement, and contracts are documented and open for review.
- We employ professional, trained staff with integrity as a foundational principle.
11. What happens in the case of a property repair or maintenance issue?
When an issue arises (e.g. plumbing, structural, landscaping), we assess the problem, obtain quotes / tenders if needed, supervise the work, and monitor quality and cost. Scheme finances are kept in view to ensure fiscal responsibility.
12. How do you handle levy collection and arrears?
We manage the invoicing and collection of levies. In cases of arrears, we follow legal and procedural steps (as allowed under scheme rules and national legislation) to recover funds while balancing relations with owners. Reach out to us where we can give real examples of success stories.
13. What documents or forms are available?
On our website you’ll find a Documents / Online Forms section, where owners, trustees and administrators can access required templates, records, applications, etc.
14. Can I switch from my current managing agent to Solver?
Yes - you may initiate a transition. We’ll guide you through a handover process, review scheme status, assess any outstanding issues, and propose a schedule for integrating our management system.
15. How do you charge for your services?
Our fees depend on the size, complexity, location, and scope of services for the particular scheme. When you request a quote, we’ll present a detailed fee structure.